Smell Gas? 0800 002 001
Smell Gas? 0800 002 001
Error Codes for Libra 100 and 110 Prepay Meter
Error Codes Guide for Libra 100 & Libra 110 Prepayment Meters
| Error Code | Brief Description | Common Solution |
|---|---|---|
| 01 | Card not valid | Insert card with gold chip facing down |
| 02 | Incorrect supplier code | Use a Kinecx Energy gas card |
| 03 | Credit expired | Credit is only valid for 6 months |
| 04 | Meter credit full | Use some gas to reduce below 1800M³ limit |
| 05 | Communication failure with meter | Contact customer support |
| 06 | Communication failure with card | Clean card chip or get a new card |
| 07 | Low battery | Contact customer support |
| 08 | Operation not possible | No buttons needed - insert card for automatic transfer |
| 09 | System fault | Contact customer support |
Detailed Error Code Solutions
Error Code 01 - Card Not Valid
- Try clearing the error by inserting the card with the gold chip facing down
- If Error 06 appears instead, this indicates a card fault requiring a new Kinecx Energy card
- If Error 01 persists with gold chip facing down, please contact customer support
Error Code 02 - Incorrect Supplier Code
- This occurs when using another supplier’s card (e.g., SSE Airtricity Gas)
- Purchase a Kinecx Energy gas card (£4.00) from any shop with a PayPoint symbol
- Find PayPoint locations at: www.paypoint.com/locator
- Register your new card to the meter before purchasing a top-up
Error Code 03 - Credit Expired
- Credit is only valid for 6 months on the card
- For credit topped up less than six months ago, contact customer support
- For older credit, send your card to our offices with:
- A covering letter
- Your name, address, and contact number
- Brief explanation of the issue
- Request for a refund
Error Code 04 - Meter Credit Full
- The meter will not accept more than 1800M³ of gas
- Use some gas to bring your usage below the maximum amount
- Once below 1800M³, you will be able to top up again
Error Code 05 - Communication Failed with Meter
- Contact customer support immediately
Error Code 06 - Communication Failed with Card
- This typically indicates dirty contacts or an unregistered card
- Try cleaning the chip with a soft cloth or eraser
- Insert the card with gold chip facing upwards
- Try blowing into the meter slot to remove dust and grime
- If problems persist, purchase a new card and register it to the meter
- If a new card doesn’t resolve the issue, contact customer support
Error Code 07 - Low Battery
- Contact customer support immediately
Error Code 08 - Operation Not Possible
- If you recently switched to Kinecx Energy and topped up more than £20.00 while receiving a ‘change of supply’ message, contact customer support
- Otherwise, this error indicates that no buttons need to be pressed when inserting the card – credit transfers automatically
Error Code 09 - System Fault
- Contact customer care on 0330 2367 090 immediately
Contact Information
Customer Support
- Email: customercare@kinecxenergy.co.uk (include your address & telephone number)
- Phone: 0330 2367 090
- Hours: Monday to Thursday 9am to 5pm, Friday 9am to 3:45pm
Emergency Contact Information
- 24-Hour Northern Ireland Gas Emergency Service: 0800 002 001
Other Useful Numbers
- Housing Executive: 03448 920 901
- Kinecx Energy: 0330 2367 090