Help & Advice

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Select a category, or type your question into the search bar. If that doesn’t cover what you need, please complete our ‘ask a question’ help form below and this will go straight to the Kinecx Energy customer service team.

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Smell Gas

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Gas Suppliers

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Top up meter / Pay As You Go

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Safety & Maintenance

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Essential Maintenance Works

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Additional Support

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Dial Before You Dig

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Energy Saving Tips

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Energy Theft

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Get Winter Ready

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General Enquiries

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FAQ’s

Below you will find answers to the most common questions.

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What do I do if I smell natural gas?

If you smell gas inside your business, or in the event of a gas escape immediately contact the 24hr NI Gas Emergency Service
on 0800 002 001…

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If you smell gas inside your business, or in the event of a gas escape immediately contact the 24hr NI Gas Emergency Service
on 0800 002 001…