Top Up Meter / Pay As You Go

If something is wrong with your top up meter or card, an error code will appear on the meter display. Meter Error Codes (Libra 100/110 Meters with White PAYG Card)...

If your boiler is flashing: Refer to the manual that came with your boiler Contact a Gas Safe Registered Installer for professional assistance Note: If you recently used emergency credit,...

Home Heating Troubleshooting Guide Quick Issue Assessment Problem: No heating in your home Next Steps: Follow the “No Gas” section below Problem: Boiler is flashing Next Steps: See “Boiler Flashing”...

My boiler is flashing If your boiler is flashing: Refer to the manual that came with your boiler Contact a Gas Safe Registered Installer for professional assistance Note: If you...

Error Codes Guide for Libra 100 & Libra 110 Prepayment Meters Edit Error Code Brief Description Common Solution 01 Card not valid Insert card with gold chip facing down 02...

Important Note: If any one gas appliance is working, then your gas supply is established. Please contact a Gas Safe Registered Installer for boiler-specific issues. No Gas To All Appliances...

No Gas To All Appliances If none of your gas appliances are working, follow these steps: For Credit Meter: Check your thermostat – 21°C is an average room temperature. Having...

Releasing Emergency Credit on a Libra Pay-As-You-Go Gas Meter Important Safety First SAFETY FIRST: Ensure all gas appliances are completely switched off before proceeding! Accessing Emergency Credit Insert your gas...