Additional Support

At Kinecx Energy, we prioritise exceptional service for all customers, with specialised support for those with additional needs. We offer comprehensive assistance to: Customers of pensionable age Individuals with disabilities...

Did you know your gas supplier offers a range of free services and additional support to those who need it most? Am I eligible? You can apply to your gas...

We have developed several Codes of Practice in partnership with the Utility Regulator to guide our business operations. These codes cover important aspects of our service, including complaint resolution, marketing...

This document explains the individual standards of performance you can expect and outlines the compensation you could receive if we fail to deliver these standards. The document has been written...

Call the police on 101 to check the validity of someone calling at your door. Quick Check Check if a caller is genuine 101 As a gas consumer, you are...

Our Connection Policy outlines the complete process for connecting to our natural gas network, including application procedures, timeline expectations, and associated costs. The policy also covers any required post-connection gas...