Smell Gas? 0800 002 001
Smell Gas? 0800 002 001
Making a Complaint
We're Here to Help
At Kinecx Energy, we value your feedback and are committed to resolving any issues you experience. If you’re dissatisfied with our service, we want to hear from you so we can put things right.
How to Contact Us
You can reach our Customer Service team through any of these channels:
- Phone: 0330 236 7090
- Email: furtherinfo@kinecxenergy.co.uk
- Post: Complaints Administrator, Kinecx Energy, A4 Fergusons Way, Kilbegs Road, Antrim, BT41 4LZ
We also provide communications in accessible formats including audiotape upon request.
Our Complaint Process
- When you contact us, we’ll acknowledge your complaint and aim to resolve it immediately
- For more complex issues, we’ll investigate thoroughly and provide a formal response
- We’ll keep you updated throughout the process
Taking Your Complaint Further
If you’re not satisfied with our resolution, you have the right to refer your complaint to:
The Consumer Council
Floor 3, Seatem House
28-32 Alfred Street
Belfast, BT2 8EN
- Phone: 0800 121 6022
- Email: contact@consumercouncil.org.uk
- Website: www.consumercouncil.org.uk
The Consumer Council will investigate your complaint free of charge. This does not affect your statutory right to pursue the matter through court if you remain unsatisfied.