Vulnerability Codes of Practice

We have developed several Codes of Practice in partnership with the Utility Regulator to guide our business operations. These codes cover important aspects of our service, including complaint resolution, marketing practices, and essential information for you as a gas consumer. These guidelines ensure we maintain high standards while serving you.

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Useful Contacts

Call the police on 101 to check the validity of someone calling at your door. Quick Check Check if a caller is genuine 101 As a gas consumer, you are...

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Standards of Service

This document explains the individual standards of performance you can expect and outlines the compensation you could receive if we fail to deliver these standards. The document has been written...

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Providing Essential Support Where It Matters Most

At Kinecx Energy, we prioritise exceptional service for all customers, with specialised support for those with additional needs. We offer comprehensive assistance to: Customers of pensionable age Individuals with disabilities...

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