Useful Contacts

Call the police on 101 to check the validity of someone calling at your door.

Quick Check

As a gas consumer, you are protected by standards that your energy supplier must follow.

Utility Regulator NI

Gas Safe Register is the official list of businesses that are legally permitted to carry out gas work.

Gas Safe

The Housing Executive is the strategic housing authority for Northern Ireland.

Housing Executive

The helplines provide a variety of vital support services including, information, advice, counselling and offer immediate support.

Helplines NI

Turn2us is a national charity offering information and practical help to people facing financial insecurity.

Turn2us

If you, or an older person you know needs advice, information or practical support on a wide range of issues contact the Age NI Advice Service to speak to a specialist advisor in confidence.

AGE NI

Advice NI provide advice on a range of benefit issues.

ADVICE NI

Vulnerability Codes of Practice

We have developed several Codes of Practice in partnership with the Utility Regulator to guide our business operations. These codes cover important aspects of our service, including complaint resolution, marketing...

Additional Support

Standards of Service

This document explains the individual standards of performance you can expect and outlines the compensation you could receive if we fail to deliver these standards. The document has been written...