Distribution Terms and Conditions

These Terms and Conditions set out the requirements, procedures, and charges applicable to connections to our natural gas network. They describe the application process, expected timescales, and all associated costs. By applying for or proceeding with a connection, customers agree to comply with these terms, which are intended to ensure that all natural gas connections are completed safely, lawfully, and in accordance with applicable standards.

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Vulnerability Codes of Practice

We have developed several Codes of Practice in partnership with the Utility Regulator to guide our business operations. These codes cover important aspects of our service, including complaint resolution, marketing...

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Useful Contacts

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Standards of Service

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