About Kinecx Energy

From our top-class customer service, to our community outreach and everything in-between, we’re dedicated on building connections across our Ten Towns network.

Connecting Northern Ireland to a Sustainable Energy Future

“At Kinecx Energy we pride ourselves on going the extra mile to give you exemplary customer service and we’ve plans well underway to deliver sustainable gas through our network in the not too distant future. All part of our journey towards a lower carbon future.”

Niall Martindale, Chief Executive Officer

niall

Our History and Network

Established in 2005, Kinecx Energy (previously firmus energy networks) was awarded a licence to develop a new natural gas network outside Greater Belfast. Since then, we’ve expanded to serve over 71,000 customers across Northern Ireland, with our network spanning more than 2,200km of pipeline across our ‘Ten Towns’ network area.

Our state-of-the-art polyethylene network is one of the most modern in Europe and is already prepared for the renewable gases of the future, including biomethane and hydrogen. This enables us to play a key role in Northern Ireland’s transition to a low-carbon economy while continuing to deliver reliable, efficient energy to homes and businesses.

Network Coverage Areas

We currently provide natural gas distribution services within the following areas:

  • Ahoghill
  • Antrim
  • Armagh
  • Ballymena
  • Ballyclare
  • Ballymoney
  • Banbridge
  • Benburb
  • Bessbrook
  • Blackwatertown
  • Broughshane
  • Bushmills
  • Camlough
  • Coleraine
  • Craigavon
  • Crumlin
  • Cullybackey
  • Derry/Londonderry
  • Doagh
  • Drumahoe
  • Dollingstown
  • Dunadry
  • Eglinton
  • Glenavy
  • Laurelvale
  • Limavady
  • Loughgall
  • Lurgan
  • Moy
  • Moira
  • Maghaberry
  • Magheralin
  • New Buildings
  • Newry
  • Parkgate
  • Portadown
  • Portballintrae
  • Portstewart
  • Prehen
  • Richill
  • Seapatrick
  • Strathfoyle
  • Tandragee
  • Templepatrick
  • Waringstown
  • Warrenpoint

Our Commitment to Customer Service

At Kinecx Energy, we believe in putting our customers first. That’s why we’ve created the Kinecx Energy Customer Charter – our promise to deliver exceptional service at every touchpoint.

Our Customer Charter Promises:

  • Quick Response Times – Answering your calls and inquiries promptly
  • Clear Communication – Providing straightforward information without jargon
  • Expert Advice – Offering guidance on energy efficiency and savings
  • Professional Service – From installation to ongoing maintenance

We measure our success not just by the growth of our network, but by the satisfaction of our customers. That’s why we continually invest in training our team and improving our services to ensure we’re meeting your needs.

Our Company Values

At Kinecx Energy, we believe the best way to create a culture to be proud of is by living the values that are closest to our hearts. These values guide everything we do, from how we interact with customers to how we plan for the future:

Safety

Safety is our top priority in all operations, from network installation to ongoing maintenance. We adhere to the highest industry standards and regulations to protect our customers, employees, and the public.

Customer Focus

We're dedicated to understanding and meeting the needs of our customers, providing responsive service and valuable energy solutions.

Innovation

We continuously seek out new technologies and approaches to improve our services and contribute to a more sustainable energy future.

Integrity

We conduct our business with honesty, transparency, and ethical practices, building trust with our customers and communities.

Sustainability

We're committed to reducing environmental impact through our operations and helping our customers do the same through efficient natural gas solutions.

In The Community

Kinecx Energy is proud to be actively involved in our local communities across Northern Ireland. We believe in giving back to the areas we serve through meaningful partnerships and initiatives.

Community Initiatives:

  • Energy Efficiency Programs – Helping households reduce energy consumption and costs
  • Educational Outreach – Working with schools and colleges to promote STEM education and energy awareness
  • Community Support – Partnering with local organisations to address community needs
  • Environmental Projects – Supporting initiatives that enhance and protect our local environment

We’re proud that our team members volunteer their time each year to support these community efforts, demonstrating our commitment to corporate social responsibilities.

Leadership Team

Our experienced leadership team combines deep industry knowledge with a passionate commitment to serving our customers and communities:

A man with short brown hair, wearing a dark suit jacket over a white shirt, smiling at the camera against a plain light background.

Niall Martindale

Chief Executive Officer

Leading our strategic vision and ensuring we deliver on our promises to customers and communities.

A man with short light brown hair and a beard, wearing a dark suit jacket over a white shirt, smiles slightly in front of a plain light background.

Eric Cosgrove

Director of Engineering and Sustainability

Overseeing our network development and spearheading our transition to renewable gas solutions.

A woman with straight, shoulder-length blonde hair, wearing a dark top and a pendant necklace, smiles at the camera against a plain light background.

Denise Curran

Director of Finance

Managing our financial strategy with precision to ensure sustainable growth while delivering value for both customers and stakeholders across Northern Ireland.

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Paul Stanfield

Director of Sales, Marketing & Customer Service

Leading our customer-focused teams to deliver exceptional service and innovative solutions that meet the evolving needs of homes and businesses across our network area.

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Mark Stevenson

Director of Business Development

Navigating the complex regulatory landscape to maintain compliance excellence while advocating for policies that support Northern Ireland’s transition to a more sustainable energy future.

Staff Values

At Kinecx Energy, we believe the best way to create a culture to be proud of it by living the values that are closest to our hearts.

Our four values reflect what we are, how we do things, and where we increasingly want to be.

Empathy

We put our customers first. We deliver great customer service by focusing on understanding and meeting our customer’s needs simply, efficiently and courteously.

Clarity

We keep it simple. We listen carefully and communicate clearly. We aim for a shared understanding.

Integrity

We are open and honest and won’t let you down. We work in an ethical and straightforward way and honour commitments and promises we make.

Teamwork

We conduct our business with honesty, transparency, and ethical practices, building trust with our customers and communities.

Empathy

We put our customers first. We deliver great customer service by focusing on understanding and meeting our customer’s needs simply, efficiently and courteously.

Clarity

We keep it simple. We listen carefully and communicate clearly. We aim for a shared understanding.

Integrity

We are open and honest and won’t let you down. We work in an ethical and straightforward way and honour commitments and promises we make.

Teamwork

We conduct our business with honesty, transparency, and ethical practices, building trust with our customers and communities.

Our Commitment to Sustainability

As a natural gas distribution company, we recognise our responsibility to contribute to a more sustainable future. Our environmental commitments include:

  • Carbon Reduction – Helping customers reduce emissions by switching from oil to natural gas
  • Renewable Gas Integration – Preparing our network for biomethane and hydrogen
  • Energy Efficiency Promotion – Educating customers on reducing energy consumption
  • Sustainable Operations – Minimising the environmental impact of our business activities

Publications and Regulatory Information

The Northern Ireland natural gas industry is highly regulated to ensure safety, fair pricing, and environmental responsibility. Our publications section details everything you will need to know about how we operate our business, including:

  • Network Codes
  • Connection Policies
  • Regulatory Reports
  • Environmental Statements
  • Policy Documents
  • Terms and Conditions
  • Annual Reports

We’re committed to transparency in all our operations and regulatory compliance.

A person in a hard hat and orange high-visibility jacket stands with arms crossed by safety barriers and construction materials, with houses and trees in the background.