Connection Policy T&C’s

Our Connection Policy outlines the complete process for connecting to our natural gas network, including application procedures, timeline expectations, and associated costs. The policy also covers any required post-connection gas apparatus work and related fees. This document serves as your comprehensive guide to establishing safe and compliant natural gas service.

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Useful Contacts

Call the police on 101 to check the validity of someone calling at your door. Quick Check Check if a caller is genuine 101 As a gas consumer, you are...

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Standards of Service

This document explains the individual standards of performance you can expect and outlines the compensation you could receive if we fail to deliver these standards. The document has been written...

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Providing Essential Support Where It Matters Most

At Kinecx Energy, we prioritise exceptional service for all customers, with specialised support for those with additional needs. We offer comprehensive assistance to: Customers of pensionable age Individuals with disabilities...

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