Smell Gas? 0800 002 001
Smell Gas? 0800 002 001
PAY AS YOU GO – I have no heating
Important Note: If any one gas appliance is working, then your gas supply is established. Please contact a Gas Safe Registered Installer for boiler-specific issues.
No Gas To All Appliances
If none of your gas appliances are working, follow these steps:
For Pay-As-You-Go Meters:
- Check your thermostat
- Is it set to at least 21°C (average room temperature)?
- Settings below this can cause the heating system to cut off
- Check your credit
- Have you used all available credit (including emergency credit)?
- Have you successfully recharged your meter?
- Tip: Try to keep your meter above 20 units to avoid interruptions
- Recent installation or alteration?
- If you’ve had recent gas work, has a Gas Safe Registered Installer reconnected your supply?
- Contact your installer if the supply hasn’t been properly re-established
- Using a new PAYG card?
- Make sure you’ve registered the card to your meter before purchasing credit
- Insert your new PAYG card into meter, gold chip facing up, leave in meter for 30 seconds, this is the new card now registered to your gas meter.
- Still no gas?
- Check for error codes on your meter (see Error Codes section below)
Contact Information
- Phone: 0330 236 7090 (please contact us by phone during our business hours- Mon to Thurs: 9am to 5pm, Fri: 9am to 3:30pm)
- Email: customercare@kinecxenergy.co.uk (include your address & contact telephone number)
- Find a PayPoint location: www.paypoint.com