The Connection Process

Here's your step by step guide on what happens next:

1. Home Visit Arrangement

  • Your local energy advisor will contact you within 3 working days to schedule a convenient home visit.
  • You’ll receive this call from a mobile number between 9am – 5pm, Monday – Friday.

2. Free Consultation

During this free consultation, your energy advisor will:

  • Complete a complimentary energy efficiency assessment of your home.
  • Provide a detailed explanation of the connection process.
  • Survey your property to determine the best meter location.
  • Answer any questions you have about your connection.

3. Choose Your Installer

You’ll need to select a Gas Safe registered installer for your internal work:

  • We recommend obtaining at least three quotes.
  • The installer will handle all internal work from your meter to your heating system.

Find our list of local Gas Safe registered installers here:

Check out our list of installers here

4. Meter Installation

  • Our contractor Kier will confirm your provisional meter installation date no later than 7 working days from when paperwork is confirmed.
  • In most cases, you won’t need to be home during the installation. (We’ll notify you in advance if your presence is required)

Important: Share this installation date with your chosen installer.

5. Internal Work

  • Your chosen Gas Safe registered installer will complete the internal work.
  • Your installer will setup your heating system and show you how everything works.

6. Enjoy Your New Natural Gas Heating!

Welcome to Natural Gas!

Now it’s time to kick back, relax and enjoy your new efficient home heating system with constant hot water, more space & no more reordering fuel!

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